About Shipping, Payment, Returns and more
Payment: We accept Visa, Master, Apple Pay, and PayPal. For Hong Kong orders we also accept bank transfers and PayMe. Please contact us should you opt for these two payment methods as they are not processed automatically through the website.
Shipping: Items will be shipped 2-3 working days after payment is received. Please contact us for urgent orders.
- Hong Kong and Macau: HKD $50 per order or free shipping for orders over HKD $500 - arriving in 2-3 working days
- Overseas: Shipping calculated at check out - arriving in 5-7 working days
Customs and duties: Customs and duties will be paid by the customer and is not included in the listed price.The above listed delivery time does not include extra time for customs clearance.
Returns: Orders are not eligible for exchange or return. Please note natural properties of the crystals such as cracks are not considered faulty, they all contribute to the beauty and uniqueness of the product. We put in a great deal of care in packing your orders to avoid shipping damages. In case if you are not entirely satisfied with your order, please contact us through email (firstname.lastname@example.org) or live chat though our website, we will be happy to resolve the matter for you.
For further enquiries or assistance, please drop us an email at email@example.com, thank you!